ScubaTech

Shipping & delivery

ScubaTech ships from US warehouses, fast. Here is exactly how it works.

Where we ship

We currently ship to all 50 US states plus DC. Orders to US territories (Puerto Rico, US Virgin Islands, Guam) are accepted but may take an extra 3-5 business days. International shipping is on the roadmap — see the note at the bottom.

Delivery windows

Most orders ship the same business day if placed before 2pm ET. Estimated delivery, measured from order placement:

Contiguous US3 – 5 business days
Alaska / Hawaii5 – 7 business days
US territories7 – 10 business days
PO boxes / APO / FPOCarrier-dependent

Each order gets a tracking number once it leaves the warehouse — you will see it on the order detail page (Account > Orders) and in the shipment-confirmation email.

Free shipping over $250

Orders with a subtotal of $250 or more ship free via standard ground in the contiguous US. Below that threshold a flat shipping fee applies — the exact amount is calculated at checkout based on weight, destination zone, and carrier.

Expedited shipping (2-day, overnight) is offered when the warehouse and destination support it. The available methods appear at the shipping-method step of checkout.

How it ships

  1. 1You place the order. Payment is captured by Stripe at checkout.
  2. 2The closest US warehouse with stock picks the order — typically Miami, San Diego, or Long Island.
  3. 3Within 24 hours (often same-day) the order is handed to UPS, FedEx, or USPS — whichever has the better window to your zip code.
  4. 4A tracking number is added to your order. You can follow it from the account-orders page.
  5. 5The carrier delivers. If anyone signs for it, that is captured by the carrier.

International shipping

Coming soon. We are signing carrier and customs-broker partners in Q3. Until then, US-only — but our pro program does ship to certified instructors abroad on a case-by-case basis. Contact us if that is you.

Lost or damaged packages

If a shipment is lost or arrives damaged, contact us within 14 days of the tracking-marked delivery date. We will open a claim with the carrier and ship a replacement at our expense.

  • Damaged on arrival — photograph the box + product before contacting us, the carrier needs evidence.
  • Marked delivered but missing — wait 24 hours (carriers sometimes pre-scan); if still missing, contact us with the tracking number.
  • Wrong product shipped — keep the box, we email a prepaid return label.