Talk to a working diver
Every email lands with a working PADI / SSI instructor — not a chatbot, not a third-party call centre. We answer within one business day, usually sooner.
Email us
The best way to reach us is plain email. Drop us a line and include your order number if you are writing about a specific purchase.
What to include
- Order number — if you are writing about a purchase. It is in the order-confirmation email and on the order-detail page in your account.
- Photos — if you are reporting a defect or shipping damage. Two angles of the product + one of the box are enough.
- Your sizing notes — if you are asking for a gear recommendation. Height, weight, chest / waist, water temperature range, certifications.
Response time
We aim to answer every email within one business day (Mon – Fri, US Eastern). Weekend emails get answered first thing Monday. There is no out-of-hours support phone line — diving instructors are typically in the water on weekends.
Social & press
For press, partnership, or pro-program inquiries, use the same email and prefix your subject line with [PRESS], [PARTNER], or [PRO] so it routes to the right person.