Frequently asked questions
The questions divers ask most before placing their first order with us. If yours is not here, the contact page is one click away.
Expand any question below. The page works without JavaScript — every answer is present in the rendered HTML, so screen-readers and crawlers see all of them on first paint.
How long does shipping take?
Most orders ship the same business day if placed before 2pm ET, and arrive in 3 – 5 business days for contiguous US destinations. Alaska, Hawaii, and US territories take a few days longer. The full shipping policy is on the Shipping page.
Do you offer free shipping?
Yes — every order over $250 ships free via standard ground in the contiguous US. Below that threshold the carrier fee is calculated at checkout.
Can I return a wetsuit I have dived in?
Yes, within 30 days of delivery — that is the point of the dive-test return policy. The only wetsuits we cannot accept back are those showing salt-water or biological residue significant enough that we cannot resell them in good conscience.
Is my payment information safe?
Yes. We process payments through Stripe and never see or store your card number. Stripe is PCI-DSS Level 1 — the same standard the major banks use.
Do you ship internationally?
Not yet — we are US-only at launch. International carrier and customs-broker partners are being signed in Q3. If you are a certified instructor abroad, contact us; the pro program ships internationally on a case-by-case basis.
How do I know the gear is authentic?
Every SKU is sourced from authorised distributors or the manufacturer direct. The full manufacturer warranty applies, and we keep paperwork for every shipment we receive at the warehouse.
I am between sizes — what should I do?
For wetsuits and drysuits, prefer the size that matches your chest measurement; if you are still on the boundary, size up. For fins, size up if the toe-box is narrow. For masks, fit by face shape, not by size. The sizing-guides page has the full rundown.
What if my gear has a defect after the 30-day window?
Manufacturer warranty applies. Send us a message with the order number and a photo or two of the defect — we will help you file the claim with the brand and follow it through.