ScubaTech

30-day returns

Try it on a real dive. If it does not work for you, send it back within 30 days.

The policy

Every product on ScubaTech can be returned within 30 days of delivery, no questions asked, even if you have taken it on a dive — that is the point of the dive-test return. Refunds go back to the original payment method, in full, once we receive and inspect the item.

We pay the return shipping for orders that ship to the contiguous US. For Alaska, Hawaii, and US territories, return shipping is on the customer.

How to start a return

  1. 1Open the order in your account: Account > Orders > the order you want to return.
  2. 2Click "Start a return" and pick which lines you are sending back. (Coming soon — until then, message us via the contact page and we will email you the return label.)
  3. 3Pack the product in the original box if you have it; otherwise any box that fits. Include the packing slip if you kept it.
  4. 4Drop the package at the carrier indicated on the label. Keep the tracking-number receipt.
  5. 5Once the package arrives and passes inspection, we issue the refund. You will get an email confirmation.

Refund timeline

From the moment the package shows up at our warehouse, allow:

  • 1 – 2 business days for inspection.
  • 3 – 5 business days for the refund to clear back to your card or wallet.
  • A bit longer (up to 10 business days) for international card issuers.

If 14 calendar days have passed since we confirmed inspection and you still do not see the refund, contact us with the order number — we will trace it through Stripe.

What we cannot accept back

Diving gear is personal, and a few items are not safe or hygienic to resell. The short list of exclusions:

  • Used or worn wetsuits showing salt-water exposure or biological residue.
  • Custom-built items (engraved computers, custom-cut drysuit zippers, etc.).
  • Consumables — defog drops, opened sunscreens, dive logs with writing in them.
  • Items missing the manufacturer’s safety seal where one was applied at the factory.
  • Anything outside the 30-day window. After 30 days, manufacturer warranty applies — we can help you contact them.

Manufacturer warranty

Everything on ScubaTech is sourced through authorised distributors, so the full manufacturer warranty applies. If a defect surfaces after the 30-day return window, message us — we will help you file the warranty claim with the brand. We have not had a single warranty claim refused yet.